01
Collect a complete request
Capture the resident, unit, issue, access instructions, and relevant details from a call, text, email, or chat. Your team receives a structured work order rather than a voicemail to transcribe.
Use cases/Maintenance
Work orders handled from report to resolution.
Residents report issues in their own words on any channel. Bevado triages, creates the work order in your PMS, and keeps the resident informed.
Pinecrest Properties maintenance line. What’s going on?
The water heater burst and it’s flooding the unit.
It's spreading fast. I need someone right now.
I'm really stressed, this is damaging my floors.
Dispatching on-call maintenance to you immediately.
Burst water heater flooding a unit
Auto-created by AI from the call
Priority
P1 · Critical
Assignee
MRMarco Ruiz
Team
Maintenance
Sentiment
Distressed
Labels
EmergencyOn-site
How Bevado handles maintenance
One conversation.
Every next step connected.
02
Follow your escalation rules
Use your approved playbooks to distinguish routine requests from issues that need urgent attention. Route emergencies to the designated on-call team with the conversation and location attached.
03
Keep the resident informed
Coordinate access and share scheduling or completion updates from your connected systems. Repeat callers can get the latest status without starting a new request.
An example workflow
What happens in practice.
Your community’s information, your operating rules, and a shared resident record guide every step.
- 1
email
Roberta reports a loose balcony railing
- 2
Bevado
Acknowledges the issue and creates the work order
- 3
phone
Calls the vendor and books the repair
Your systems.
Your team in control.
Connect the context
Bring together your PMS, CRM, calendars, community policies, and approved workflows. Scope the required connections with our team before launch.
Set the boundaries
Your team defines what Bevado can answer, which actions it can take, and when a person needs to step in. Approvals and exceptions follow your operating rules.
Keep the history
Conversations, captured details, and follow-up actions stay connected. A handoff includes the context your team needs to continue.
Zest Properties
300% more leasing showings. 32 hours back each month.
Zest reports delinquency outreach completed in five minutes, with similar payment results.
Read the customer story →Keep exploring
From the first tour to the next renewal.
One connected AI for leasing, maintenance, payments, and the people who call your communities home.
01
Leasing
Inquiries from any source get an instant response. Bevado qualifies the prospect, books the tour, and nurtures them through application with full context.
Explore leasing →02
Rent delinquency
A polite text first, then a call that knows the resident and their history. Consistent every month, and it stops instantly when your kill switch flips.
Explore rent delinquency →03
Renewals
Bevado knows who had three HVAC outages and who has been happy for two years. Your team sends the right offer instead of a tone-deaf increase.
Explore renewals →04
Reengagement
Bevado remembers who wanted to lease in the spring and who went quiet after a tour. It reaches back out at the right time with the right units.
Explore reengagement →05
Human coaching
Bevado listens to leasing calls, tours, and resident conversations, surfaces specific coaching moments, and turns preferences, commitments, and next steps into structured PMS and CRM data.
Explore human coaching →See maintenance in action.
Walk through your workflow with our team, or try Bevado yourself.